Apple TV 4 (tvOS 11) - App No Longer Works - Tech Support

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Apple TV 4 (tvOS 11) - App No Longer Works - App (Version 1.21) no longer works Apple TV with update to tvOS 11.0

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fc83061		#1 Posted : 13 October 2017 20:08:35(UTC)
Rank: Newbie Groups: Registered Joined: 13/10/2017(UTC) Posts: 2		App (Version 1.21) no longer works Apple TV with update to tvOS 11.0 What happens: * Select the iBox app * Loading 'iBox' page comes up and then app crashes and go back to Apple TV home screen Checked 'M3U Play List URL' from my account with GSE SMART IPTV app and my account link and streams still appear to be working so must be app issue. I've also tried deleting/re-installing the app. It's been nearly a month since this broke and no update. Please could you fix bug, else I'll be force to cancel subscription. Cheers, Frank


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Flashf1		#2 Posted : 15 November 2017 21:13:42(UTC)
Rank: Newbie Groups: Registered Joined: 30/01/2016(UTC) Posts: 4 Location: Dublin		Hi, I’m a user on Apple TV 4K. Can I ask whether you’ll be updating the app to support the automatic switching? As Apple TV runs in 60hz the ibox content stutters as it runs in 50hz. Although you can set the Apple TV to run in 50hz this is not ideal as other apps will stutter then. Apple TV now supports automatic switching refresh rates, but the app maker has to update their app. Is this something youlll be doing? Many thanks Gordon


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IBOX-star19		#3 Posted : 22 November 2017 11:13:17(UTC)
Rank: Administration Groups: Registered, iBox Staff, Administrators Joined: 07/08/2012(UTC) Posts: 49 Location: Dublin Was thanked: 1 time(s) in 1 post(s)		Hi Gordon, Thank you for your post, we are currently looking at this and will update. Regards, iBox


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fc83061		#4 Posted : 06 December 2017 15:50:35(UTC)
Rank: Newbie Groups: Registered Joined: 13/10/2017(UTC) Posts: 2		Originally Posted by: IBOX-star19 Hi Gordon, Thank you for your post, we are currently looking at this and will update. Regards, iBox It's been nearly 3 months since this issue happened and still haven't updated the app. I will therefore be cancelling my subscription.


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Flashf1		#5 Posted : 10 January 2018 11:52:00(UTC)
Rank: Newbie Groups: Registered Joined: 30/01/2016(UTC) Posts: 4 Location: Dublin		Originally Posted by: IBOX-star19 Hi Gordon, Thank you for your post, we are currently looking at this and will update. Regards, iBox Hi, is there any update on this? Best regards Gordon


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