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marcoborghesi  
#1 Posted : 22 January 2016 18:48:44(UTC)
marcoborghesi

Rank: Newbie

Groups: Registered
Joined: 22/01/2016(UTC)
Posts: 2
Location: Croydon

Hi there. I have a problem with your app. Yesterday it stop to work without any reason.
On my Apple TV 4th gen but also on web.
When I insert my detail on Apple TV it's push me out and when I enter the app and try to watch a channel it's says I'm on sample mode.

On web it's say I'm not login even if I just did it. The same on iPad. I tried to change my password but nothing change.
Please check it as subscribers I can't enjoy it and I'm already paying.

Looking for your quick reply.
Best
Marco
IBOX-star19  
#2 Posted : 26 January 2016 09:37:24(UTC)
IBOX-star19

Rank: Administration

Groups: Registered, iBox Staff, Administrators
Joined: 07/08/2012(UTC)
Posts: 49
Location: Dublin

Was thanked: 1 time(s) in 1 post(s)
Marco, please check your email where we explain why your service is not working.
marcoborghesi  
#3 Posted : 26 January 2016 10:45:06(UTC)
marcoborghesi

Rank: Newbie

Groups: Registered
Joined: 22/01/2016(UTC)
Posts: 2
Location: Croydon

I'm so sorry i don't understand how that could happen as I subscribe through PayPal.
Really sorry about the inconvenience. Can I please ask you any bank detail where to pay by the end of the day.
I can't explain how sorry i'm for the inconvenience.

Last night I applied again and update paypal but now i think is not working. So. how can we delete or start again and i will pay by debit card that probably will be the best for you or i could monthly give you a transfer.

Let me know. I love your app and it is really enjoy and wish to continue to do it.
Looking forward for your reply
Best
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