Hi - I'm getting a regular but intermittent error when viewing any iBox Channels on my iPad Air. (The error hasn't occurred on any of my Android Devices when I've been testing so far)
Its OS is iOS 7.1.1 (11D201)
Its model Number is ME989B/A
The symptom is that whenever I'm viewing any channel via the Safari Web Browser (There's no app like there is for Android so I have to use this method), after a certain period of time (It could be 5 or 10 mins or it could be 25 mins - appears to be slightly random but does happen at least a couple of times during any hour), the playback stops, a dialog error appears in a Window saying' Could Not Load Film'.
I just have to go back into channel list, re-select the channel & start the stream again & it'll work away fine until the next error.
My underlying BroadBand Connection is perfect / rock solid (I'm on UPC 200Mb Down/10Mb Up) . I've no problems with using the iPad Air with Netflix, SkyGo, RTE Player etc..
Hope someone from your tech team can help with this please as with this issue, the service isn't reliable for use on my iPad Air etc..
Thanks,
Trev.