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bonoman66  
#1 Posted : 13 June 2014 15:04:03(UTC)
bonoman66

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Joined: 20/09/2012(UTC)
Posts: 16
Location: Lypton Village

Thanks: 2 times
Hi,

I was tying to watch UTV since yesterday (June 12th 2014) (after resubscribing again to the service) & noticed the sound on that channel on any device I tested it on (iPad Air, Nexus 7, S3, HP Touchpad with Android etc..) was out of sync with the picture by several seconds. UTV+1 is fine. Tried several other channels (but not every single one of them) & any others I tried were fine. It was still out of sync when I tested it again this morning before coming to work.

I'd appreciate it if someone could please take a look at the setup/config of the UTV Channel please.

Thanks in advance.

Trev
IBOX-star19  
#2 Posted : 14 June 2014 14:02:39(UTC)
IBOX-star19

Rank: Administration

Groups: Registered, iBox Staff, Administrators
Joined: 07/08/2012(UTC)
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Hi Trev, we're currently investigating this and will get back to you shortly.
bonoman66  
#3 Posted : 14 June 2014 22:56:37(UTC)
bonoman66

Rank: Member

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Joined: 20/09/2012(UTC)
Posts: 16
Location: Lypton Village

Thanks: 2 times
Thanks for letting me know.

Appreciate you checking it out.
bonoman66  
#4 Posted : 17 June 2014 13:56:31(UTC)
bonoman66

Rank: Member

Groups: Registered
Joined: 20/09/2012(UTC)
Posts: 16
Location: Lypton Village

Thanks: 2 times
Hi - Not sure if your support team have done anything, but I wanted you to know that as of yesterday morning (June 16th), the UTV Channel appears to be in perfect sync now. Picture & Audio are fine.

So thanks if your team have rectified the problem.

I have another separate issue which I'll create a separate thread for.

Cheers,

Trev
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