Hi,

I was tying to watch UTV since yesterday (June 12th 2014) (after resubscribing again to the service) & noticed the sound on that channel on any device I tested it on (iPad Air, Nexus 7, S3, HP Touchpad with Android etc..) was out of sync with the picture by several seconds. UTV+1 is fine. Tried several other channels (but not every single one of them) & any others I tried were fine. It was still out of sync when I tested it again this morning before coming to work.

I'd appreciate it if someone could please take a look at the setup/config of the UTV Channel please.

Thanks in advance.

Trev

Hi Trev, we're currently investigating this and will get back to you shortly.

Thanks for letting me know.

Appreciate you checking it out.

Hi - Not sure if your support team have done anything, but I wanted you to know that as of yesterday morning (June 16th), the UTV Channel appears to be in perfect sync now. Picture & Audio are fine.

So thanks if your team have rectified the problem.

I have another separate issue which I'll create a separate thread for.

Cheers,

Trev